Shipping policy

Shipping policy

Where we ship

We currently ship to the United States. More countries are coming soon.

Processing time

Orders are processed and dispatched within 1 to 3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery time

After dispatch, delivery usually takes 7 to 15 business days. Delivery times are estimates and can be longer during peak seasons or because of carrier delays outside our control.

Shipping costs

Shipping is free on every order, including single items, bundles, The Family Ritual and all subscription deliveries.

Tracking

As soon as your order ships, you receive an email with a tracking number and link. Tracking can take 2 to 3 business days to show the first update.

Address and delivery issues

Please double check your shipping address at checkout. If you need to change it, email us within 12 hours of placing your order. We are not responsible for orders delivered to an incorrect address entered at checkout. If your tracking shows delivered but you cannot find your package, contact us within 7 days and we will help you.

Lost or delayed orders

If your order has not arrived within 30 days after dispatch, email us at hello@trykalmy.com and we will send a replacement or a refund.